Delivery & Returns

This document sets out the Terms & Conditions of purchasing on jets.com.au and is applicable to Australian customers only.  For Terms & Conditions relevant to your delivery location, please change your store view.

 

Jets reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

 

This policy is applicable only to online customers and does not extend to customers who have purchased a Jets Stockist. Items purchased from a Jets Stockist are bound under that retailer's Returns and Exchanges Policy. Jets cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Jets Concept Store or jets.com.au. For further information on these specific returns policies contact customerservice@Jets.com.au.

 

If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service on 1300 575 620.

Delivery

Postage Charges
Free shipping for orders over $100 and a flat rate $7.50 for orders under $100. Shipping charges are non-refundable.

 

Delivery Locations
Jets.com.au delivers only to Australia. Please change store view to your local site for additional delivery locations.

 

PLEASE NOTE: Jets Australia does accept online orders for Christmas Island. Should you wish to make an order with a delivery address in that location please contact Customer Service on 1300 575 620.

Delivery Timeframes
Order before 1pm (AEST) to receive your order within 1-3 working days. Non-metro areas may add an additional day to delivery timeframe. Jets Australia uses Australia Post. Track your order here.

PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Delivery Address
We give authority to leave for all our parcels with Australia Post. For this reason, we suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered. If a business address is provided, StartTrack require the business' name. Should no one be present at delivery, the parcel will be left at the address.

 

Once an order is marked as delivered by Australia Post tracking, it is the customers responsibility to retrieve the order either from the local post office, the authority to leave location or the business address provided.

Once an order has been dispatched, Jets Australia is unable to amend delivery location or redirect your order.

Online Returns Policy

Return Requirements
Jets is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on jets.com.au, you are entitled to a refund within 30 days of receipt should it meet the below requirements:
  • Your order confirmation number is provided as proof of purchase
  • Tags attached are attached to all items
  • Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
  • Print a Returns Form here, and complete and enclose in your returns package.

 

Returning Your Online Purchase
  • To submit a return go to https://www.jets.com.au/orders and select the order you'd like to return.
  • If eligible for return, a 'Return Items' button will be available at the top of the page. (Click this)
  • Select which items you would like to return along with a reason then click 'Continue' and then 'Submit Return'
  • Once submitted successfully, print your return label and make sure it completely covers the original label when you stick it onto the satchel. Alternatively, present the digital copy at your post office and they will print it for you.
  • Take note of your return reference number. This number can be used to track your return via Australia Post
  • You can drop off your return parcel at any Australia Post Office or Red box. This is a FREE service.

Note: Jets Returns Portal is available within Australia to registered customers only.

If you encounter any issue along the way or if you've checked out as a guest please print out and complete this returns form and place it inside the satchel, then submit your return via Auspost. Alternatively contact Customer Service for further assistance 1300 575 620.

Refund Payments
Refunds will be processed to the original payment method within 5 business days of Jets receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction. This includes payments made using a Gift Voucher. If the item is returned, the customer will receive their refund in the form of a re issued Gift Voucher of the refund value.

 

PLEASE NOTE: Jets cannot be held accountable for banking institution processing timeframes.

 

 

Exchanges

Jets offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

 

Should a faster exchange be required sending the item back for a gift voucher and placing a separate order online for the new item. Jets will not accept out of pocket expenses should a customer choose this option. Should a refund be requested for the exchanged item, Jets is happy to process a refund, should it meet the Returns Policy requirements.

 

Same Value Exchange
Jets only offers same value exchanges (same style, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

How To Exchange
Follow the 3 ‘How to Return’ steps, ensuring that you complete the Exchange section on the Returns Form

 

 

 

Instore Returns Policy

Jets does not have physical stores so items need to be sent back via the online returns process stated above.