Terms & Conditions

AUSTRALIAN AND INTERNATIONAL TERMS OF CONDITIONS (EXCLUDING UK)

UK WEBSITE TERMS OF CONDITIONS 

 

AUSTRALIA AND INTERNATIONAL TERMS OF CONDITIONS (EXCLUDING UK)

 

  1. WEBSITE TERMS OF USE
  2. SHOP ONLINE TERMS OF TRADE
  3. PRIVACY AND SECURITY
  4. SHIPPING
  5. RETURNS & EXCHANGE
  6. JETS GIFT CARDS
  7. JETS INSTA GALLERY
  8. JETS PROMOTIONS

 

TERMS OF USE 

The website www.jets.com.au / www.jetsswimwear.com (Site) is owned by Jets Swimwear Pty Limited ABN 28 068 819 581 (JETS).
 
The following and the terms found under the headings Privacy and Security sets out the terms on which JETS agrees to you making use of the Site.
 
By accessing, browsing and/or using the Site you agree to the following terms and conditions and you agree to use the Site in accordance with all applicable laws.
 
Words in these terms that are spelt with initial capitalised letters have particular meanings in these terms which are set out either before or after the words where they first appear.
 
If you do not agree to the following terms you must cease use of the Site.

 

LAWS AND ENTIRE AGREEEMENT

 

These terms of use are governed by the laws of New South Wales and you and JETS each irrevocably submits to the non-exclusive jurisdiction of the courts of New South Wales.
 
The terms on this Site replace all previous representations, arrangements, understandings and agreements between you and JETS relating to its subject matter and contain the entire agreement between you and JETS relating to that subject matter.

 

DISCLAIMER 

 

The content available on the Site is provided on an "as is" basis.  JETS does not represent that the information contained in the Site is accurate, comprehensive, verified, complete or error free.  JETS will attempt to keep the content on the Site up to date.
 
The content on the Site is liable to change at any time.
 
JETS does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website.
 

 

LINKS 

The inclusion of a link to another website does not imply that JETS endorses the linked website, and use of any such link is at your own risk.  JETS does not accept any responsibility or liability for any claims arising out of your use of any such link or of the content on any such website.

COPYRIGHT 


The copyright in the content on the Site is owned or licensed to JETS.  All rights are reserved.


Other than for the purposes of, and subject to the conditions prescribed under the Copyright Act 1968 (Australia) or similar legislation which applies in your location, you may not in any form or by any means:


(a) adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the Site; or


(b) commercialise any information, products or services obtained from any part of the Site unless expressly authorised in writing by JETS.

 

 

TRADEMARKS 

The images, logos and names on the Site are proprietary marks of JETS.  All rights are reserved.  You must not copy or use those trademarks, unless expressly authorised in writing by JETS.

 

SHOP ONLINE TERMS OF TRADE

 

PURCHASING


The following terms and the terms found under the headings Privacy and SecurityShipping and Returns and Website Terms of Use sets out the terms on which Product can be purchased by You (being the person whose details are entered in the Billing Information section during the purchasing process) from JETS.

 

ORDERS


By listing Products for sale on the Site JETS is inviting You to do business with JETS but is not offering to supply any particular Product.


Any order placed by You in the manner described in this Site is an offer by You to purchase a particular Product for the price (including the delivery and other charges) specified on this Site at the time You place your order.  You acknowledge that, by placing Your order, You are agreeing to pay for and accept delivery of the Product ordered unless You ask JETS to cancel that order, and JETS sends you written confirmation of the cancellation prior to the Product being dispatched to You.


JETS may change the prices published on this Site at any time.  While every effort has been made to ensure the accuracy of prices and information displayed on the Site, JETS reserves the right to accept or reject Your offer for any reason, including without limitation, the unavailability of any Product, an error in the price of the Product description posted on this Site, or an error in Your order.  We may require additional verification or information before accepting any order.  We only accept orders from within Australia.  Within Australia, our policies as to delivery and returns are set out on this Site under the heading  Shipping and Returns.

 

PRICE AND PAYMENT

For each online order, You must pay:

  •     the applicable price expressed in Australian dollars and are inclusive of Australian Goods and Services Tax for the relevant Product as confirmed by JETS; and
  •     the delivery fee and other charges specified on the Site in Australian dollars at that time.

From time to time JETS may distribute promo codes that may be used for orders on the Site.  Promo codes can be applied to your order at the time of checkout on the Shopping Bag page in the field "Promo Code". The Shopping Bag will then be updated to reflect new pricing or conditions applicable to the promotion.  The terms and conditions for each promotion can vary so please be sure to check all the details from the promotional material.  In addition to any specific terms and conditions in a promotion, general terms and conditions for promo codes include:


JETS takes no responsibility for customers not being aware of relevant promo codes that may apply to a particular purchase.  Promo Codes must be redeemed at the time of purchase and for each order You must pay the new applicable price. It is not possible to apply promo codes once an order has been placed.


Your order and credit card details are safe and secure. All personal and credit card information provided to the website is secured using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.  At this stage we can only accept payments using the methods stated in the payment options section of the Site.  For further details on data security You should check the section on this Site under the heading Privacy and Security

 

JETS SWIMWEAR LIABILITY TO YOU

The only warranties, conditions or other terms that are binding on JETS are those expressly stated on this Site.  To the extent permitted by law, any term concerning the Products or any service that JETS provides to You which might otherwise be implied into or incorporated into these terms for the purchase and supply of Product, whether by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is excluded.
 
If a Product does not comply with an applicable consumer guarantee set out in Division 1 of Part 3-2 of the Australian Consumer Law. (Consumer Guarantee), You have rights and remedies under the Australian Consumer Law. Nothing on this Site excludes, restricts or modifies the operation of, or any right or remedy that you might have under, any applicable Consumer Guarantee and the Australian Consumer Law (ACL).
 
Subject to the previous paragraph:
  •  JETS will not be liable to You for any loss if caused by a delay in JETS’ fulfilling or any failure to fulfil or otherwise discharge any of its obligations under the terms on this Site, if the delay or failure is caused by anything beyond JETS’ reasonable control;
  •  JETS will not be liable to You for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, and
  •  JETS’ maximum aggregate liability to You whether in contract, tort (including negligence) or otherwise will not exceed the amount payable by You to JETS in respect of the Product or Products for which the liability arises.

 

PRIVACY & SECURITY

JETS SWIMWEAR PTY LIMITED ACN 068819581 of 8 - 18 Bowden Street Alexandria 2015 tel: +61 2 9698 6668, email: [email protected] ) (JETS) is committed to protecting the privacy of customers' personal information.  We take all reasonable steps to follow practices and procedures that:

  • ensure we comply with the Australian Privacy Principles (APPs) and any privacy code applying to us; an
  • allow us to deal with enquiries and complaints about our compliance with the APPs and any applicable privacy code.

We may update this Privacy Policy from time to time, so we suggest you check the policy regularly to make sure you have up-to-date information.
If you are under sixteen, you must get permission from your parent or guardian before you:

  •  complete any forms, questionnaires or surveys for us; or
  • accept any special offers or make any purchases from us.

 

1. WHY WE NEED TO COLLECT PERSONAL INFORMATION

 

Under the Privacy Act 1988 (Cth), 'personal information' means "information or an opinion about an identified individual, or an individual who is reasonably identifiable". The information/ opinion does not have to be recorded in writing or be true.

We collect personal information from customers so that we can:

  •  provide online shopping services;
  •  provide bespoke clothing;
  •  make style and size recommendations;
  •  review, assess and improve our products and services;
  •  research and develop new products;
  •  market our products and services; and
  •  analyse and predict customer behaviour
  •  provide introductions and collaboration opportunities with other brands and concepts
  •  suggest competition and social engagement opportunities.

 

2. HOW WE COLLECT PERSONAL INFORMATION

 

We collect personal information directly from you when you:

When you visit www.jets.com.auwww.jetsswimwear.comwww.jetsactive.com.au, www.jetsblue.com.au or another of our websites, information relating to your visit and how you use the site may be collected (e.g. your IP address, the web pages you visit, and the length of your visit). Some of this may be personal information. We may use a third party service provider to collect and store information about use of our website(s). That third party may use cookies to provide its services (see "About Cookies" in section 11).

 

3. THE KINDS OF PERSONAL INFORMATION WE COLLECT

 

We may collect:

  •  your name, age and email address;
  •  your billing and shipping addresses;
  •  your account log-in details (including password);
  •  information about your purchases (including sizes and colours ordered);
  •  images (of you or otherwise) that are uploaded to our Insta Gallery, custom.jetsdigital.com.au or another of our websites or social media channels and electronic newsletters that we distribute;
  •  information about products you have placed on your account's "wish list”; and
  •  your credit or debit card details when buying from us online.

When you use a credit or debit card to buy from us online, your details are automatically transferred to a third party website for payment processing. Note that the privacy policy of the payment processor will apply to the card information you supply when completing the transaction.

 

4. HOW WE USE YOUR PERSONAL INFORMATION AND WHO WE DISCLOSE IT TO

 

We use your personal information to:

  •  provide our services to you (including our online shopping and bespoke clothing services);
  •  make style and size recommendations to you;
  •  respond to any enquiries or complaints you may make;
  •  review, assess and improve our products and services;
  •  research and develop new products; and
  •  carry out direct marketing and social media marketing activities (including posting); and
  •  help us analyse and predict consumer behaviour (but only where the information is aggregated and anonymous).

 

MARKETING CONSENT AND OPT OUT

 

By agreeing to our website terms and conditions you are consenting to us using your personal information for direct marketing and social media marketing. At any time, you can request us to stop sending you marketing communications. Simply email [email protected], telephone +61 2 9698 6668, or write to us at:


Jets Swimwear
Customer Service
8 - 18 Bowden Street
Alexandria NSW 2015
Australia

 

DISCLOSURE TO THIRD PARTIES

We do not sell or rent our customers' names, addresses, email addresses or other personal information to third parties. We will only disclose your personal information as permitted by the APPs and as described in this Privacy Policy. We may disclose your personal information to: (a) a company that is "related "to us under the Corporations Act 2001(Cth) (but only for one of the purposes listed at the beginning of this section 4); (b) third parties we engage to help us provide our products and services , or to improve them (e.g. website designers and technical support providers); (c) third parties that provide us with marketing and advertising services (e.g. providers of electronic mail out services); (d) selected third parties who have agreed to work with us to make a joint product/ service offering to you, and who are under strict contractual obligations to treat your personal information confidentially); and (e) a third party that is taking over the assets or operations of one or both of us.

 

CONSENT TO DISCLOSURES 

 

By agreeing to our website terms and conditions, you are consenting to us making the disclosures in (a)-(e) above. Without your consent to these disclosures of your personal information, we will unfortunately be unable to provide you with our online services.

 

5. DISCLOSURE OUTSIDE AUSTRALIA

We may transfer and store your personal information outside of Australia. We only do so as permit by the APPs and as described in this Privacy Policy. We will take reasonable steps to protect your personal information where overseas disclosure is required.

 

6. HOW TO ACCESS AND CORRECT PERSONAL INFORMATION

 

REQUESTS 

You can access and correct the personal information we hold about you in two ways:

Jets Swimwear
Customer Service
8 - 18 Bowden Street
Alexandria NSW 2015
Australia.


We will respond to requests for access to/ correction of personal information within a reasonable time.

 

ACCESS

 

If it's reasonable and practicable to do so, we will give access to the information in the manner you request. However, we may not give you access if we are not obliged to under the APPs. Please note, it's free to make an access request, but we may charge you a fee when you access the information.

 

CORRECTION

 

If you request us to correct personal information we hold about you, we will take reasonable steps to make the correction so that, taking into account the purpose for which we hold the personal information, the information is accurate, up-to-date, complete, relevant and not misleading. If:

  •  we make a correction to personal information about you; and
  •  before making the correction we had disclosed the information to another entity that is covered by the APPs; and
  •  you request us to notify the other entity of the correction, we will take reasonable steps to give that notification, unless it is impracticable or unlawful for us to do it.

 

REFUSALS

If we refuse to:

  •  allow you access to the personal information we hold about you; or
  •  give access in the manner you request; or
  •  correct personal information about you as you request, we will write to you explaining at least:
  •  the reasons for our refusal (unless it would be unreasonable for us to give them); and
  •  how you can complain about the refusal.

If we refuse to correct personal information as requested by you, you may request us to associate with the information a statement that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will then take reasonable steps to associate the statement with the information in a way that makes the statement apparent to users of the information.

 

7. HOW TO COMPLAIN ABOUT OUR TREATMENT OF YOUR PERSONAL INFORMATION

 

You can complain about a breach by us of the APPs or a registered privacy code, by emailing[email protected] telephoning: +61 2 9698 6668, or writing to:


Jets Swimwear
Customer Service
8 - 18 Bowden Street
Alexandria NSW 2015
Australia.


Initially your complaint will be handled by our Customer Service Team, in accordance with established protocols for the particular type of complaint. If no handling protocol exists for your complaint, it will be referred to the relevant general manager for follow-up.

 

8. SECURITY

We will take reasonable steps to protect the personal information we hold from:

  •  misuse, interference and loss; and
  •  unauthorised access, modification or disclosure.

We make every effort to follow industry standard security measures for personal information under our control. All financial information is encrypted during transmission, and we self-certify against industry security standards for payment processing. Only authorised staff and consultants have access (on a restricted basis) to the personal information we collect. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we endeavour to protect information you transmit to us, we cannot ensure or warrant the security of that information, and you transmit it at your own risk. You may be able to configure your browser to advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). Once we receive your transmission, we take reasonable steps to protect the information on our own systems. For more information, you might like to refer to the OAIC Guide to Information Security, at:http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/guide-to-information-security

 

ACCOUNT DETAILS

 

When registering on www.jets.com.au / www.jetsswimwear.com  or another of our websites, you will receive account details including a password. You are responsible for maintaining the confidentiality of your password and other account details. You are also fully responsible for all activities that occur on your account or involve the use of your password.

 

9. WHAT HAPPENS IF YOU DON'T PROVIDE THE PERSONAL INFORMATION WE REQUEST

 

If you do not provide personal information as requested by us we may not be able to respond to an enquiry or provide some or all of our online services (including but not limited to our digital printing services). You may need to purchase items directly from stockists of Jets products.

 

10. DESTRUCTION AND DE-IDENTIFICATION OF PERSONAL INFORMATION

 

We will take reasonable steps to destroy or de-identify personal information if:

  •  we no longer need to use or disclose the information in any of the ways we are entitled to use or disclose it under the APPs; and
  •  we are not legally required to keep the information.

 

11. OTHER MATTERS

 

UNSOLICITED INFORMATION 

 

If we receive unsolicited personal information about you, which we would not have been entitled to collect under the APPs, we will destroy or de-identify that information if it is lawful and reasonable for us to do so.

 

ABOUT COOKIES

 

Web pages on www.jets.com.au / www.jetsswimwear.comor another of our websites may use 'cookies'. These are small files that are placed on your hard disk for data-collection purposes. Like an IP address, a cookie helps a website remember who you are. Cookies can make your subsequent visits to a website more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.

 

GOVERNMENT-RELATED IDENTIFIERS

 

We will not adopt, use or disclose any identifier that has been issued by a government or government agency in relation to any individual or personal information.

 

COPIES OF PRIVACY POLICY

 

If a person or entity requests a copy of this Privacy Policy in a particular form, we will take reasonable steps to comply with that request.

 

SHIPPING

Please note we only ship within Australia, New Zealand, Hong Kong, Singapore, South Korea, Japan, Fiji, Thailand, Vietnam and China. For more information, please contact [email protected]

 

Please refer to UK SHIPPING for our UK customers.

 

AUSTRALIA SHIPPING POLICIES

 

Within Australia, JETS Swimwear uses registered Australia Post express eParcel service, whereby JETS Swimwear can track any purchases easily and in a timely manner. Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As JETS Swimwear delivers by a registered postal service, a signature is required upon delivery. Therefore, JETS Swimwear recommends You provide an address where You will be located during office hours. If You provide a work address, please include full details including the business and receivers' name. If nobody is available to sign for Your delivery, a card will be left and the parcel will be taken to a local post office.

 

AUSTRALIA EXPRESS SHIPPING CHARGES

JETS offers free 'express' shipping Australia-wide for all orders over $200. All orders of less than $200 will be charged $10 Australia-wide. All charges quoted to You are inclusive of Australian goods and services tax. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

 

AUSTRALIA SHIPPING TIME

For Express Shipping expect delivery within two business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow two additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

NEW ZEALAND SHIPPING POLICIES

For shipping to New Zealand, JETS  uses registered  DHL, whereby JETS can track any purchases easily and in a timely manner. Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As JETS  delivers by a registered courier service, a signature is required upon delivery. Therefore, JETS  recommends You provide an address where You will be located during office hours. If You provide a work address, please include full details including the business and receivers' name. If nobody is available to sign for Your delivery, a card will be left and the parcel will be taken to a local post office.

For our New Zealand customers, all prices on www.jets.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices exclude Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes or other fees which may be imposed and this is Your responsibility. Please check with Your local customs office for further information.

 

NEW ZEALAND SHIPPING CHARGES

JETS offers DHL courier shipping New Zealand-wide, all orders shipped to New Zealand will be charged the flat rate of $15 AUD.

 

NEW ZEALAND SHIPPING TIME

For DHL courier service , expect delivery within two to five business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS  is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

INTERNATIONAL SHIPPING POLICIES

For shipping to Hong Kong, Singapore, South Korea, Japan, Fiji, Thailand, Vietnam and China, JETS uses registered  DHL courier service, whereby JETS can track any purchases easily and in a timely manner.  Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As JETS delivers by a registered courier service, a signature is required upon delivery. Therefore, JETS recommends You provide an address where You will be located during office hours.  If You provide a work address, please include full details including the business and receivers' name.  If nobody is available to sign for Your delivery, Fed Ex will attempt re-delivery the following day.  If Fed Ex is unable to complete delivery Your order will be returned to JETS and a refund will be processed minus the shipping costs.  Unfortunately, we are not able to ship to Post Office Boxes for our International customers.

For our international customers, all prices on www.jets.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.  Prices exclude Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes or other fees which may be imposed and this is Your responsibility.  Please check with Your local customs office for further information.

 

INTERNATIONAL FED EX SHIPPING CHARGES

 

All orders will be charged a flat rate of $25 for deliveries to Hong Kong, Singapore, South Korea, Japan, Fiji, Thailand, Vietnam and China. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

 

INTERNATIONAL SHIPPING TIME

 

For International DHL Delivery's expect delivery within two to five business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS Swimwear is a best estimate only and JETS Swimwear will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

OWNERSHIP AND RISK

 

Ownership of and risk of damage of goods will pass to You upon delivery to You at your specified delivery address.

 

ENQUIRIES

 

Our Customer Service Team is available to assist you. Please make contact with JETS for enquiries relating to our Product at 8 - 18 Bowden Street Alexandria 2015, +61 2 9698 6668 or[email protected]

RETURNS AND EXCHANGE

The Return and Exchange terms on this Site are only applicable to Products purchased on the Site.  Please contact your retailer for all other returns and exchanges.

JETS’ returns and exchange department operates Monday-Friday from Sydney, Australia.

1.   Email: [email protected] "mailto:[email protected]" .au or call +61 2 9698 6668 to obtain a Return Authorization (RA) number.

2.   Once your return or exchange has been approved, you will receive your RA number.

3.   Fill out the returns sheet, sent with your original order or click here to download a copy and send with the returned item/s to:

Jets Swimwear
Customer Service
8 - 18 Bowden Street
Alexandria NSW 2015
Australia
phone: +61 2 9698 6668

Once Your Products are received by JETS, JETS will send you an acknowledgement of receipt of Your Returned Products and will inspect them.

Please note that NO returns or exchanges can be made in person.

Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.

JETS cannot accept COD deliveries.

 

FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR

JETS takes great pride in their reputation for quality and we provide the legally required warranty against defects and faults as follows:

Our goods come with guarantees that cannot be excluded under the ACL.  You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  This is in addition to any other rights or remedies You have at law in relation to the Product purchased from JETS.

In order to make a claim under the preceding paragraph You must return the Product:

§ in accordance with the protocol in the section above titled RETURNS AND EXCHANGE : and

§ accompanied by a valid proof of purchase including original invoice

The Product will be inspected upon return and a decision will be made as to whether the fault is the result of Your failure to take appropriate care of the garment (refer to care instructions and information on the Product and this Site) in which event JETS will advise You by email and can choose if it repairs the Product first or simply returns the Product to You.

If any Product is faulty, JETS will gladly reimburse the return postage up to a total value of $10.00 (if original shipping was standard) or $15.00 (if original shipping was express), which may only be applied against the original card of purchase.

 

GENERAL RETURNS AND EXCHANGE POLICY

If You change your mind, or make a wrong decision, JETS will happily assist You with an exchange or refund, provided the Products:

  •  are in saleable condition
  •  are in their original packaging with all tags, labels & hygienic protector still intact
  •  have not been worn, damaged or washed
  •  are accompanied by a valid proof of purchase including original invoice
  •  are returned up until 14 days from the date of purchase

 

Product will be exchanged for other items You choose or refunded to the original card of purchase.

Return shipping to JETS must be via a prepaid & traceable method to ensure safe and documented delivery.  JETS takes no responsibility for missing incoming deliveries.  The Products are Your responsibility until they reach JETS.  Please ensure You package your return to prevent any damage to the items or boxes.  JETS is not responsible for any items that are returned to it in error.

The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange.  All subsequent exchanges will be charged postage at JETS’ normal rates.

 

JETS GIFT CARDS

 

Purchase a JETS Gift Card for yourself or a friend and redeem at your own convenience from www.jets.com.au

Great for gifts, birthdays and special occasions.

Expiry Date: JETS Gift Cards have a 12 month expiry from date of purchase, so there is plenty of time for your gift recipient to choose the right garment.  Once expired any unclaimed value cannot be used or redeemed.

Gift Cards Values: JETS Gift Vouchers will be available for purchase against set values as displayed at time of purchase.  JETS Gift Cards may only be purchased from www.jets.com.au

Redemption: JETS Gift Cards can be redeemed from www.jets.com.au (only) by entering the 'Gift Card Code' into the payment section of the JETS Online Shop Checkout.  The Gift Card Code is included on your gift voucher.  The Card can be redeemed up to the Card value balance.  Should you redeem an amount less than the Card value the remaining balance will be available to use until Card expiry.  If you are seeking to purchase an item for an amount greater than that held in value on the card (at the time of purchase) you will be required to supplement the purchase with funds from an alternative method ie. credit card.

Gift Card Supply: For Email Gift Cards to successfully purchase your Gift Card online you will need to nominate an active email address.  For Physical Gift Cards the Gift Card will be sent to the Delivery Address you enter during checkout.

JETS Gift Cards may not be refunded or redeemed for cash.  You are responsible for the safe keeping and redemption of your Card and should be aware that lost, stolen or damaged vouchers may be reported to us and however be aware that replacement is at the discretion only.  Items that are purchased using Gift Cards (part or whole) may be returned on an exchange or credit basis only.

You agree to be bound by the JETS Gift Cards Terms when purchasing, activating and or making redemption transactions.

If you have any questions relating to JETS Cards redemption, please contact our Customer Service Team. 

 

JETS INSTA GALLERY

 

Jets Swimwear Pty Limited invites you to share your photos by uploading them on-line at www.jets.com.au,   

 

How to submit photographs to our gallery 

 

If you would like to submit photographs for possible inclusion in our gallery, hash-tag your photos (e.g. of you in your JETS garment), using #jetswimwear, #jetsman or #jetsactive, your images will be considered for inclusion in the gallery: 

 OR  

upload your photos directly on our Insta Gallery page: https://www.jets.com.au/shop/HYPERLINKinsta-gallery.

 

Copyright and use of photos 

 

  1. We acknowledge that you retain ownership of copyright in any photo you have taken, but you consent to JETS (or a related company of JETS) and Get Candid (our third party photo sharing software provider) using and reproducing your photo and likeness (and any names provided) in our gallery.
  2. Your photo may then be stored in our gallery database for as long as we choose to store it.  We may, but are not obliged to display/ use/ reproduce or maintain your photo on our websites or in other materials (electronic or hard copy) from time to time and for such duration as we choose.  You agree that your photo may be seen by a wide range of people. 
  3. If we display or otherwise use your photo we may do so in whole or in part and are not required to identify you, remunerate you or consult you in relation to such use.
  4. We will not use your photo in any defamatory, degrading or offensive way. 

 

Rules about photos 

 

5.  By tagging a photo in the way described above you agree and acknowledge that: 

(a)     you are/ will be the individual pictured in your photograph or you have the consent of all others individuals depicted;

(b)     you are aged 18 years or over or have parental consent to provide photos in the way described in these terms; 

(c)     your photos must not contain or depict anything vulgar, profane, pornographic, racist, sexist, discriminatory, obscene, defamatory, degrading, unsavoury, illegal, harassing? or offensive or that breaches or violates any person’s privacy, intellectual property or other rights; and 

(d)  you will indemnify us in respect of any loss or damage that we suffer as a result of any breach by you of these terms and conditions.  

Removing photos 

 

  1. If you wish to remove one of your photos from our Insta gallery, you may request us to do so by emailing your request for removal at [email protected] with a link to the page the image is featured on, also accompanied with a screen grab of the images

 

JETS PROMOTIONS

 

pureTan BEAUTY PACK FREE GIFT

Only one pureTAN Beauty Pack free gift with purchase is permitted per order. Free gift with purchase is valid to all Australian customers who make a purchase on any garment(s) online at www.jets.com.au and does not include purchases made offline and/or in-store. The free gift with purchase will only be dispatched with Australian shipments.

The minimum basket value to qualify for the free pureTAN Beauty Pack is $150.  Orders claiming more than one free gift with purchase will be ineligible.

The free gift with purchase is not eligible for exchange, refund or redeemable for cash.

If items are returned in your final order resulting in your total purchase falling under $150 then you must also return the free gift with purchase item to qualify for a refund.

Free gift with purchase offer is available until  Tuesday 23rd August 2016 11.59pm, or until stock lasts.

JETS Swimwear free gift with purchase offers are only valid on new orders during the gift with purchase promotion. Existing orders are not eligible to receive the free gift with purchase item.

By taking advantage of this offer you accept and agree to the above terms and conditions. 

 

WIN A LUXURY GETAWAY WITH JETS & LUXURY ESCAPES
 

Terms and Conditions

The Competition

  1. Entry into WIN A LUXURY GETAWAY WITH JETS & LUXURY ESCAPES competition is open to Australian residents who are aged 18 years and over, except those persons set out in clause 9 of these terms. Nominated winner will be required to present proof of age when accepting their prize.
  2. These terms and conditions form part of your entry to the competition. Entry into the competition is deemed acceptance of these Terms and Conditions.
  3. The competition commences at 1:00pm AEST on Wednesday, 10 August 2016 and will end at 5pm AEST on Wednesday, 31st August 2016 (“Promotional Period”). Late entries will not be eligible to enter. The Promoter reserves the right to extend, withdraw or cancel the competition at their own discretion without any obligation to compensate entrants.
  4. The Promoters of this competition are Jets Swimwear Pty Ltd (ABN 28 068 819 581) of 17 Hardner Road, Mount Waverley Victoria 3149 and Luxury Escapes Travel Pty Ltd (ABN 16 150 650 927) of 50—60 York Street, South Melbourne, VIC 3205.

 

Eligibility

  1. To enter the WIN A LUXURY GETAWAY WITH JETS & LUXURY ESCAPES competition and be eligible to win, entrants must during the Promotional Period go online at jets.luxuryescapes.com, complete the competition form and answer in 25 words or less their response to the question "What are the 3 things you would take with you on a Luxury Escape?"
  2. Entrants are limited to one (1) entry and must fill  in all mandatory fields via the competition form.
  3. All entries must include the correct contact details including name, email and phone number. This information will be used to contact you should you be successful.
  4. All entries must be unique and original and not contain extracts from other published material.
  5. Employees (and their immediate family) of the Promoter and related body corporates of the Promoter (as defined in the Corporations Act 2001 (Cth)) and DREAM Hotel Phuket employees (and their immediate family) are not eligible to enter this competition.

 

The Prize and Winning

  1. There are three prizes to be won. The prizes are:

First Prize

  1. $600 JETS Swimwear shopping spree (gift voucher to be redeemed online at www.jets.com.au)
  2. 7 nights at Deluxe Swim-up King Room for 2 persons (1 room) at Dream Hotel Phuket & Spa;
  3. Two (2) Return economy flights from closest capital city to Phuket International Airport;
  4. Round trip transfers from and to Phuket International Airport and hotel
  5. Daily breakfast for 2 persons at Trilogy Restaurant
  6. Daily 60-minute spa session at Sanctuary each person.
  7. pureTAN pure bronze travel pack

Second Prize & Third Prize

  1. $200 JETS Swimwear gift voucher to be redeemed online at www.jets.com.au
  2. pureTAN pure bronze travel pack
  3. The total value of the prize pool is $10,969.80.

This competition is a game of skill, and chance plays no part in the results of this competition. Entries will be judged on creativity of the answer given which will be determined at the judge’s sole discretion. The Promoters decision in relation to any aspect of this competition is final and negotiations will not be entered into.

  1. There will be only one winning entrant nominated for the first prize. Accompanying ‘friend’ is not defined as a winner in this competition.
  2. Judging will take place at JETS head office located at 8 - 18 Bowden Street Alexandria NSW, 2015 on Monday, 5th September 2016.
  3. The nominee will be contacted via email or phone by Friday, 30th September 2016. The nominee must confirm their acceptance of the WIN A LUXURY GETAWAY WITH JETS & LUXURY ESCAPES within five business days of being contacted.
  4. If the nominee does not claim their prize by 5 October 2016 then the Promoters have the right to conduct further judging which will take place at JETS head office and follow the same process as stated above until prize is accepted.
  5. The JETS garments chosen may be up to $600(RRP) in total. JETS will use best endeavors to find product to meet the prize value and match personal selection. Final product decision is subject to product availability and at JETS discretion. The prize is based on JETS current Recommended Retail Price (RRP) in Australian Dollars (AUD). Prizes may not be exchanged, transferred or redeemable for cash.
  6. Unused / unclaimed garment value is not redeemable for cash or credit nor is any other portion of the WIN A LUXURY GETAWAY WITH JETS & LUXURY ESCAPES.
    Return flights are only valid from your closest capital city i.e. Brisbane, Melbourne, Sydney, Canberra, Hobart, and Perth. Winner will need to cover ‘local’ transport arrangements to nearest airport at their own expense.
    Winning entrant is responsible for their own personal insurance and liability – this includes all transfers and accommodation.
  7. The nomination of type of accommodation, transfer, and flights is chosen by the Promoter only.
  8. Rooms are subject to availability, advance booking required, call (66) 76 609 888 or email at [email protected] for reservation.
  9. Travel must be taken between 30 September 2016 to 31 July 2017, subject to availability. All services included must be redeemed during your stay.
  10. Blackout dates apply from  20th December 2016 – 10th January 2017.
  11. The Promoters accept no responsibility for any variations in the value of the prize as quoted in these terms and conditions. In the event that the prize components as listed cannot be offered at the time of fulfilment at the fault of the promoter, a replacement prize will be offered of equivalent value (at the combined discretion of the promoters).
  12. Prize is not transferable, and cannot be sold or exchanged for cash.
  13. Unless expressly stated in these Terms and Conditions, all other expenses are the responsibility of the winner (and their companion) including but not limited to spending money, visas, transport to and from departure and arrival points, incidentals, mini-bar, laundry, room service, telephone calls, additional activities, gratuities, services charges, travel insurance, pre and post accommodation, optional activities or excursions and all other ancillary costs.

 

NO LIABILITY

  1. The Promoters shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law. Neither are the Promoters responsible for any incorrect or inaccurate information, either caused by the entrant or for any of the equipment or programming associated with, or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition, including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite failure, theft or destruction or unauthorised access to, or alteration of, entries, and reserves the right to take any action that may be available.
  2. If for any reason, this competition is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the reasonable control of the Promoters, which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoters reserve the right, in its sole discretion, to disqualify any individual who tampers with the entry process, take any action that may be available and to cancel, terminate, modify or suspend the competition subject to any written directions given under State Legislation.
  3. Except for any liability that cannot be excluded by law, the Promoters (including it officers, employees and agents) excludes all liability (including negligence) for any personal injury or loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of the promotion, including but not limited to, where arising out of the following:

a) Any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

b) any theft, unauthorised access or third party interference;

c) Any entry or prize claim that is late, lost, altered, damaged or misdirected (whether on not after receipt by the Promoters) due to any reason beyond the reasonable control of the Promoters.

d) Any variation in prize value to that stated in these conditions of entry;

e) Any tax liability incurred by a winner or entrant;

f) the broadcast of any program relating to the competition or the publication of any material, including statements made by any compere, staff member, journalist, other entrants or any other person; and/or

g) Participation in the prize.

29.  Once prizes have left the Promoters’ premises, the Promoters and their associated agencies take no responsibility for prizes damaged, delayed or lost in transit.

30.  The Promoters reserve the right, in its sole discretion, to disqualify any individual who the Promoters have reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoters’ legal rights to recover damages or other compensation from such an offender are reserved.

Privacy

  1. By entering the WIN A LUXURY GETAWAY WITH JETS & LUXURY ESCAPE competition and accepting these terms and conditions, entrants acknowledge that the Promoters or Dream Hotel Phuket may publish winner details on their branded social media channels, company blog and/or company websites.
     
  2. Published winner details will be limited to first name, residing suburb or town and answer to competition question.
     
  3. By entering this competition you are agreeing to sign up to the JETS Swimwear Mailing List. Being a member of the JETS Swimwear Mailing List means JETS Swimwear will retain your data for future communications. You may view, update or delete this data according to the JETS Privacy Policy.

  4. For further information regarding the JETS Swimwear privacy policy click here and for Luxury Escapes privacy policy see www.luxuryescapes.com/info/privacy-policy

 

SPRING HAS SPRUNG WITH JETS x MOR

Terms & Conditions

Entry into the SPRING HAS SPRUNG WITH JETS x MOR competition is open to Australian residents only. The competition is being run in the state of  NSW, which is where entries are submitted and nominated winners selected. Employees of JETS, The PAS Group, MOR or any persons connected with the promotion and/or the brands involved are unable to enter.

Entrants to the SPRING HAS SPRUNG WITH JETS x MOR competition are limited to one (1) entry per day, whereby they are required to fill in the competition form on the standalone webpage hosting the competition throughout the period Thursday 25th August 2016 -  Monday 29th August 2016 or until otherwise advised.

There are 10 prizes to be won in total. 5 prize packs comprise of a JETS Towel valued $79.95 and a MOR Rosa Noir Pack valued $179.80. The remaining 5 prize packs comprise of a JETS Towel valued $79.95 and a MOR Emporium Classics in Blood Orange Pack valued $179.80.

The nominated winners will be contacted via email and/or phone and will have 48hours to accept their nomination. The SPRING HAS SPRUNG WITH JETS x MOR competition is a game of skill and the best entry will be chosen by JETS.

Entrants consent to JETS using their name and suburb/city in the event they are a winner in any media for an unlimited period. This will include, but is not limited to, their first name and suburb being posted on Facebook.

The SPRING HAS SPRUNG WITH JETS x MOR competition is available from Thursday 25th August 2016 -  Monday 29th August 2016 or until otherwise advised.

JETS reserve the right to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.

By taking advantage of this offer you accept and agree to the above terms and conditions. This includes acknowledging that by entering this competition you agree to sign-up to the JETS Swimwear Society loyalty program to receive special offers and communications via electronic direct marketing. 

 

UK WEBSITE TERMS AND CONDITIONS

  1. WEBSITE TERMS OF USE
  2. SHOP ONLINE TERMS OF TRADE
  3. PRIVACY AND SECURITY
  4. SHIPPING
  5. RETURNS AND EXCHANGE
  6. JETS GIFT CARDS
  7. JETS INSTA GALLERY
  8. COOKIES
  9. CURRENT PROMOTIONS

 

UK TERMS OF USE 


The website www.jets.com.au/www.jetswimwear.com (Site) is operated by JETS Global Limited (JETS), a company registered in England whose registered office is at 10 John Street, London, England, WC1N 2EB with company number 82 46 855.

The following and the terms found under the headings Privacy and Security set out the terms on which JETS agrees to you making use of the Site.

By accessing, browsing and/or using the Site you agree to the following terms and conditions and you agree to use the Site in accordance with all applicable laws.

Words in these terms that are spelt with initial capitalised letters have particular meanings in these terms which are set out either before or after the words where they first appear. 

These terms and conditions form a legally binding contract between JETS and you.

If you do not agree to the following terms you must cease use of the Site.

 

LAWS AND ENTIRE AGREEEMENT

These terms of use are governed by and construed in accordance with the laws of United Kingdom and will be subject to the non-exclusive jurisdiction of the courts of United Kingdom.

The terms on this Site replace all previous representations, arrangements, understandings and agreements between you and JETS relating to its subject matter and contain the entire agreement between you and JETS relating to that subject matter.

 

DISCLAIMER 


The content available on the Site is provided on an "as is" basis.  JETS does not represent that the information contained in the Site is accurate, comprehensive, verified, complete or error free.  JETS will attempt to keep the content on the Site up to date.  The content on the Site is liable to change at any time.

JETS does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

 

LINKS 


The inclusion of a link to another website does not imply that JETS endorses the linked website, and use of any such link is at your own risk.  JETS does not accept any responsibility or liability for any claims arising out of your use of any such link or of the content on any such website.

 

COPYRIGHT 


The copyright in the content on the Site is owned or licensed to JETS. All rights are reserved.

Other than for the purposes of, and subject to the conditions prescribed under the Copyright, Designs and Patents Act 1988 (UK) or similar legislation which applies in your location, you may not in any form or by any means:

(a)          adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the Site; or

(b)          commercialise any information, products or services obtained from any part of the Site unless expressly authorised in writing by JETS.

 

TRADEMARKS 


The images, logos and names on the Site are proprietary marks of or licensed to JETS.  All rights are reserved. You must not copy or use those trademarks, unless expressly authorised in writing by JETS.

 

SHOP ONLINE TERMS OF TRADE -UK

 

PART 1.   PURCHASING


The following terms and the terms found under the headings Privacy and SecurityShipping and Returns and Website Terms of Use sets out the terms on which Products can be purchased by you (being the person whose details are entered in the Billing Information section during the purchasing process) from JETS.

You make an offer to purchase a Product from us by completing the staged process on the Site typically as set out below:

  • Adding product to your shopping bag
  • Checkout step 1 – Select checkout method as an existing customer, checkout as a guest or register as a VIP
  • Checkout step 2 – billing address details
  • Checkout step 3 – shipping address details
  • Checkout step 4 – select shipping method
  • Checkout step 5 – payment details
  • Checkout step 6 – review your order
  • Checkout step 7 - Accept Terms and Conditions
  • Checkout step 8 - Confirmation of order

Your order only constitutes an offer to purchase Products from us, and does not form a binding contract until accepted by us.  Where you order more than one Product your order contains a series of offers for each Product individually.

On receipt of your order, we will send you an order confirmation email to the email address which you provide in the order process.  This order confirmation email will contain your order number and details of Products ordered.  Note that this email is only to acknowledge that your order has been received, and is not acceptance by JETS of any offers to purchase Products.

We may require additional verification or information before accepting any order.

We must receive full payment for both the price of the Products and any delivery charges before we can accept any offers. When you select to pay by credit card or debit card we will process the payment at the time of you placing your order.

An offer by you to purchase a Product shall only be deemed to be accepted by JETS when we dispatch that Product to you and send you an order despatch email which includes an invoice listing details, billing and shipping details, details of the product, instructions on how to cancel your order and estimated delivery date.

You should bear in mind that buying clothing, swimwear and accessories over the internet provides a different shopping experience to buying in-store.  In particular, you acknowledge that:

a)               The colours which are shown for the Products on the Site will depend on many factors – including your display settings;

b)               All sizes and measurements are approximate;

c)               All Products are subject to availability – JETS may not be able to supply your order due to stock availability;

d)               Estimated delivery dates given on the Site or by email are estimates only;

e)               The Products and promotions which are offered on the Site may not be available in-store, and vice-versa;

f)               The content on the Site is liable to change at any time.

 

PART 2.   PRICE AND PAYMENT

We accept American Express, Visa, Visa Electron, Maestro, MasterCard and Solo.

For each online order, you must pay:

  1. the applicable price expressed in British pound sterling and are inclusive of UK VAT and other applicable UK Taxes for the relevant Product as confirmed by JETS whose VAT Registration number is 144998561;
  2. the delivery fee and other charges specified on the Site in British pound sterling at that time.

JETS may change the prices published on this Site at any time.  While every effort has been made to ensure the accuracy of prices and information displayed on the Site, JETS reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any Product, an error in the price of the Product description posted on this Site, or an error in your order.

Please contact our Customer Service Team if you have any questions about invoicing and payment of Products.

Your order and credit card details are safe and secure.  All personal and credit card information provided to the website is secured using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.  For further details on data security you should check the section on this Site under the heading Privacy and Security.

 

PART 3.   DELIVERY

Our policies as to delivery are set out on this Site under the heading Shipping.

Our policies as to returns and exchange are set out on this Site under the heading Returns and Exchange.

We endeavour to ensure that the Products that you order are provided by the estimated delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances.  Neither JETS nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.

 

PART 4.   CHANGING AN ORDER

If you need to change the details of your order, or cancel it completely, please contact our Customer Service Team for advice on +44 2 081449698 between 8.30am and 5pm Monday to Friday (Sydney, Australia time), or email to [email protected].  Please ensure you quote your order number and order date.

Please note that we may not be able to make changes to your order once it is placed.  If your order has already left our warehouse for delivery for you, then you will be required to follow the processes under Returns and Exchange (Part 6) or Cancelling Your Order (Part 7).

 

PART 5.   PROMOTIONAL CODES

From time to time promotional codes will be offered by JETS.  These promotional codes are for use online only at www.jets.com.au/ www.jetsswimwear.com, and are not available in store, unless otherwise stated.

Promotional codes can be applied to your order at the time of checkout on the My Shopping Bag page in the field "Promo Code". The Shopping Bag will then be updated to reflect new pricing or conditions applicable to the promotion.  The terms and conditions for each promotion can vary so please be sure to check all the details from the promotional material.  In addition JETS’ general terms and conditions, specific terms and conditions apply in relation to promotional codes including:

  1. For the promotional code to be valid, a valid product must be added to your shopping bag
  2. To apply a promotional code to your shopping bag you must enter the code into the “Promo Code” field and click on “Apply Code”
  3. Only one promotional code can be used per transaction
  4. If you have more than one promotional code, you may place separate orders
  5. Orders must be made prior to 23:59 hours on the closing date
  6. No cash alternative is available
  7. All offers are subject to stock availability
  8. It is not possible to apply promotional codes once an order has been placed.
  9. JETS takes no responsibility for customers not being aware of relevant promotional codes that may apply to a particular purchase.
  10. All other JETS terms and conditions apply.

 

PART 6.   UK RETURNS AND EXCHANGE

The Return and Exchange terms on this Site are only applicable to Products purchased on the Site.  Please contact your retailer for all other returns and exchanges.

If you change your mind, or make a wrong decision, JETS will happily assist you with an exchange or refund, provided (unless faulty):

  1. The Products have not been worn, damaged or washed and have all labels and hygienic stickers intact; 
  2. The Products are returned within 30 days from the date of receipt of the Products; and
  3. You follow the Returns and Exchange Process set out below.

 

Returns and Exchange Process

  1. Email: [email protected].au anytime or call ++44 2 081449698 Monday  to Friday 8.30am to 5pm Sydney, Australia time to request a Return Authorization (RA) number.  Once your return or exchange has been approved, you will receive a Return Authorization Number.
  2. Complete the returns slip (which has been sent to you with your original order with instructions on returning Products) or click here to download a copy and send it with the returned Products.
  3. Send the returned Products together with the completed returns slip [Note:  If you are entitled to cancel your order under Cancelling Your Order (Part 7) then you are not required to complete or return the returns slip] securely wrapped to:

 

Jets Swimwear
Customer Service Team

(Monday-Friday 8.30am to 5.00pm; Sydney, Australia time)                                               

8 - 18 Bowden Street
Alexandria, NSW 2015
Australia
phone: +44 2 081449698

 

  1. Return the Products via a prepaid & traceable method to ensure safe and documented delivery
  2. You are responsible for any costs of returning your returned items to JETS’ warehouse located in Sydney, Australia.  JETS takes no responsibility for missing incoming deliveries. The Products are your responsibility until they reach JETS. Please ensure you package your return to prevent any damage to the Products.
  3. Once the returned Products are received by JETS, JETS will inspect them.  Once accepted by our Customer Service Team, you will receive an email to confirm completion of refund or exchange.

 

The original shipping charges are not refundable.  However, if you are exchanging for an alternative item, you will not be charged postage for the first exchange.  All subsequent exchanges will be charged postage at JETS’ normal rates.

Please contact our Customer Service Team if you have any special requirements regarding the return or exchange of Products.

The Returns and Exchange terms do not affect your statutory rights under Consumer Rights Act 2015 (UK) or the Consumer Contracts Regulations 2013 (UK).

 

PART 7.   CANCELLING YOUR ORDER

UK customers are entitled to cancellation rights under the Consumer Contracts Regulations 2013 (UK).

This legislation offers you the following cancellation rights when you buy online or by phone. Your right to cancel your entire order starts from the moment you place your order and ends 14 days from the day you receive the order.

To exercise the right to cancel, you must:

  1. inform us (by email: [email protected] anytime, or call +44 2 081449698 Monday-Friday 8.30am to 5.00pm; Sydney, Australia time) of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address;
  2. Return the Products to us by following steps 3 to 6 under Returns and Exchange Process.  You are not required to take steps 1 ( request a Returns Authorisation number) and 2 (complete and return the returns slip) if you are exercising your cancellation right.

 

If you have exercised your right to cancel, you should return the Products to us within 14 days of cancelation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to the Products to which your rights apply.  This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.  We will make the reimbursement no later than 14 days after the day we receive back from you the returned Products.

The delivery cost of returning the item to us is your responsibility.  All customs and import duties will be your responsibility.

Please note:  If you do not wish to cancel your entire order and just want to return some of the Products in your order, you can return them in accordance with our Returns and Exchange Process.

 

PART 8.  JETS’ LIABILITY TO YOU

You have rights and remedies under the Consumer Rights Act 2015 (UK). Nothing on this Site excludes, restricts or modifies the operation of, or any right or remedy that you might have under, any applicable the Consumer Rights Act 2015 (UK).

Subject to the previous paragraph:

  • The only warranties, conditions or other terms that are binding on JETS are those expressly stated on this Site.  To the extent permitted by law, any term concerning the Products or any service that JETS provides to you which might otherwise be implied into or incorporated into these terms for the purchase and supply of Product, whether by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is excluded;
  • JETS will not be liable to you for any loss if caused by a delay in JETS fulfilling or any failure to fulfil or otherwise discharge any of its obligations under the terms on this Site, if the delay or failure is caused by anything beyond JETS reasonable control;
  • JETS will not be liable to you for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, and
  • JETS maximum aggregate liability to you whether in contract, tort (including negligence) or otherwise will not exceed the amount payable by you to JETS in respect of the Product or Products for which the liability arises.

 

PRIVACY & SECURITY

 

PRIVACY POLICY

Jets Global Limited (JETS), a company registered in England whose registered office is at 10 John Street, London, England, WC1N 2EB with company number 82 46 855 is committed to protecting the privacy of customers' personal data.

Our Privacy Policy outlines the personal data we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this data.

We may update this Privacy Policy from time to time, so we suggest you check the policy regularly to make sure you have up-to-date information.

If you are under sixteen, you must get permission from your parent or guardian before you:

  • complete any forms, questionnaires or surveys for us; or
  • accept any special offers or make any purchases from us.

 

1.            WHY WE NEED TO COLLECT PERSONAL DATA

Under the Data Protection Act 1998 (the “Act”), 'personal data' means "data relating to living individuals who can be identified from those data, or from those data together with other information which is in, or is likely to come into, the possession of the entity who decides what the data will be used for.”  Personal data also include opinions and indications of intentions about the relevant individual.

We collect personal data from customers so that we can:

  • provide online shopping services;
  • provide bespoke clothing;
  • make style and size recommendations;
  • review, assess and improve our products and services;
  • research and develop new products;
  • market our products and services;
  • analyse and predict customer behaviour;
  • provide introductions and collaboration opportunities with other brands and concepts;
  • suggest competition and social engagement opportunities.

 

2.            HOW WE COLLECT PERSONAL DATA

We collect personal data directly from you when you:

  • sign up to join our emailing list;
  • when you contact us with a question, feedback or comment;
  • create an online shopping account;
  • upload images, fill in a form, questionnaire or survey on www.jets.com.auwww.jetsswimwear.com, or another of our websites;
  • make a purchase from us or take advantage of one of our special offers; visit www.jets.com.au,  www.jetsswimwear.com, or another of our websites, information relating to your visit and how you use the site may be collected (e.g. your IP address, the web pages you visit, and the length of your visit).  Some of this may be personal data.  We may use a third party service provider to collect and store information about use of our website(s).  That third party may use cookies to provide its services (see "About Cookies" in section 15).

 

3.            THE KINDS OF PERSONAL DATA WE COLLECT

We may collect:

  • your name, date of birth, telephone number and email address;
    • your billing and shipping addresses;
    • whether you are female or male;
    • your account log-in details (including password);
    • information about your purchases (including sizes and colours ordered);
    • your product preferences;
    • information about products you have placed on your account's "wish list
    • images (of you or otherwise) that are uploaded to our Insta Gallery, or another of our websites or social media channels and electronic newsletters that we distribute;
    • your credit or debit card details when buying from us online.                                               

When you use a credit or debit card to buy from us online, your details are automatically transferred to a third party website for payment processing.  Note that the privacy policy of the payment processor will apply to the card information you supply when completing the transaction.

 

 4.           HOW WE USE YOUR PERSONAL DATA AND WHO WE DISCLOSE IT TO

We use your personal data to:

  • provide our services to you (including our online shopping and bespoke clothing services);
  • make style and size recommendations to you;
  • respond to any enquiries or complaints you may make;
  • to verify your identity and to help us promptly answer your question or respond to your comment or feedback;
  • review, assess and improve our products and services;
  • research and develop new products;
  • use your feedback, suggestions and comments to monitor/ or improve our products or website;
  • carry out direct marketing and social media marketing activities (including posting); and
  • help us analyse and predict consumer behaviour (but only where the data is aggregated and anonymous).

 

MARKETING CONSENT AND OPT OUT

By agreeing to our Site terms and conditions you are consenting to us using your personal data for direct marketing and social media marketing.  At any time, you can request us to stop sending you marketing communications.  Simply email [email protected], telephone +44 2 081449698 (Monday to Friday 8.30am to 5pm Sydney, Australia time), or write to us at:


Jets Swimwear
Customer Service Team
8 - 18 Bowden Street
Alexandria NSW 2015
Australia

 

DISCLOSURE TO THIRD PARTIES

We do not sell or rent our customers' names, addresses, email addresses or other personal data to third parties. We will only disclose your personal data as permitted by the Act and as described in this Privacy Policy. We may disclose your personal data to: (a) a company that is "related "to us (but only for one of the purposes listed at the beginning of this section 4); (b) third parties we engage to help us provide our products and services , or to improve them (e.g. website designers and technical support providers); (c) third parties that provide us with marketing and advertising services (e.g. providers of electronic mail out services); (d) selected third parties who have agreed to work with us to make a joint product/ service offering to you, and who are under strict contractual obligations to treat your personal data confidentially); and (e) a third party that is taking over the assets or operations of one or both of us.

 

CONSENT TO DISCLOSURES 

By agreeing to our website terms and conditions, you are consenting to us making the disclosures in (a)-(e) above. Without your consent to these disclosures of your personal data, we will unfortunately be unable to provide you with our online services.

5.            DISCLOSURE OUTSIDE EU

 

We may transfer and store your personal data outside of the European Economic Area, most notably to and in Australia.  We only do so as permitted by the Act and as described in this Privacy Policy.  We will take reasonable steps to protect your personal data where overseas disclosure is required.

 

6.            HOW TO ACCESS AND CORRECT PERSONAL DATA

 

REQUESTS 

 

You can access and correct the personal data we hold about you in two ways:

 Jets Swimwear
Customer Service Team
8 - 18 Bowden Street
Alexandria NSW 2015
Australia

  • We will respond to requests for access to/ correction of personal data within a reasonable time.

 

ACCESS

If it's reasonable and practicable to do so, we will give access to the data in the manner you request.  However, we may not give you access if we are not obliged to under the Act. Please note, it's free to make an access request, but we may charge you a fee when you access the data.

 

CORRECTION

If you request us to correct personal data we hold about you, we will take reasonable steps to make the correction so that, taking into account the purpose for which we hold the personal data, the data is accurate, up-to-date, complete, relevant and not misleading. If:

  • we make a correction to personal data about you; and
  • before making the correction we had disclosed the data to another entity that is covered by the Act; and
  • you request us to notify the other entity of the correction, we will take reasonable steps to give that notification, unless it is impracticable or unlawful for us to do it.

 

REFUSALS

If we refuse to:

  • allow you access to the personal data we hold about you; or
  • give access in the manner you request; or
  • correct personal data about you as you request,·                           

we will write to you explaining at least:

  • the reasons for our refusal (unless it would be unreasonable for us to give them); and
  • how you can complain about the refusal.

If we refuse to correct personal data as requested by you, you may request us to associate with the data a statement that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will then take reasonable steps to associate the statement with the data in a way that makes the statement apparent to users of the data.

 

7.            HOW TO COMPLAIN ABOUT OUR TREATMENT OF YOUR PERSONAL DATA

 

You can complain about a breach by us of the Act, by emailing [email protected] anytime telephoning: +44 2 081449698 (Monday to Friday 8.30am to 5pm Sydney, Australia time) or writing to:

Jets Swimwear
Customer Service Team
8 - 18 Bowden Street
Alexandria NSW 2015
Australia.


Initially your complaint will be handled by our Customer Service Team, in accordance with established protocols for the particular type of complaint.  If no handling protocol exists for your complaint, it will be referred to the relevant general manager for follow-up.

 

8.            RETENTION OF PERSONAL DATA

We only keep your personal data as long as necessary for the purposes we collected it, or as otherwise required by law.

 

9.            SALE OF BUSINESS

JETS may transfer any data we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

 

10.          SECURITY OF PERSONAL DATA

We will take reasonable steps to protect the personal data we hold from:

  • misuse, interference and loss; and
  • unauthorised access, modification or disclosure.
  • We make every effort to follow industry standard security measures for personal data under our control.
  • All financial information is encrypted during transmission, and we self-certify against industry security standards for payment processing.
  • Only authorised staff and consultants have access (on a restricted basis) to the personal data we collect.
  • We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we endeavour to protect data you transmit to us, we cannot ensure or warrant the security of that data, and you transmit it at your own risk.
  • You may be able to configure your browser to advise you whether the data you are sending us will be secure (encrypted) or not secure (unencrypted). Once we receive your transmission, we take reasonable steps to protect the data on our own systems.

 

11.          ACCOUNT DETAILS

When registering on www.jets.com.auwww.jetsswimwear.com,  or another of our websites, you will receive account details including a password. You are responsible for maintaining the confidentiality of your password and other account details. You are also fully responsible for all activities that occur on your account or involve the use of your password.

 

12.          WHAT HAPPENS IF YOU DON'T PROVIDE THE PERSONAL DATA WE REQUEST

If you do not provide personal data as requested by us, we may not be able to respond to an enquiry or provide some or all of our online services (including but not limited to our digital printing services). You may need to purchase items directly from stockists of Jets products.

 

13.          DESTRUCTION AND DE-IDENTIFICATION OF PERSONAL DATA

We will take reasonable steps to destroy or de-identify personal data if:

  • we no longer need to use or disclose the data in any of the ways we are entitled to use or disclose it under the Act; and
  • we are not legally required to keep the data.

 

14.          OTHER MATTERS

 

UNSOLICITED DATA 

If we receive unsolicited personal data about you, which we would not have been entitled to collect under the Act, we will destroy or de-identify that data if it is lawful and reasonable for us to do so.

 

GOVERNMENT-RELATED IDENTIFIERS

We will not adopt, use or disclose any identifier that has been issued by a government or government agency in relation to any individual or personal data.

 

COPIES OF PRIVACY POLICY

If a person or entity requests a copy of this Privacy Policy in a particular form, we will take reasonable steps to comply with that request.

 

15.          COOKIES 

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit.  This information is used to make the Site work as you expect it to.  It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the Site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this Site without taking action to prevent the storage of this information, you are effectively agreeing to this use.  If you want to learn more about the general uses of cookies, how to delete and control them on www.aboutcookies.org or click help in your browser menu.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for.

If you would like any more information, please get in touch.

 

Strictly Necessary Cookies

These cookies are necessary for the Site to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

 

Cookie Name

First or Third Party

Purpose of Cookie

__cfduid

First Party

associated with sites using CloudFlare, used to speed up page load times

AWSELB

First Party

associated with the Amazon Web Services Elastic Load Balancing functionality for routing client request on the server.

frontend

First Party

associated with the Magento eCommerce platform. Purpose currently unknown, but most likely stores a session id

PHPSESSID

First Party

identifier used to maintain user session variables

 

Functionality Cookie

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

 

Cookie Name

First or Third Party

Purpose of Cookie

NIL

 

 

 

Performance Cookie

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Site, and will not be able to monitor its performance.

 

Cookie Name

First or Third Party

Purpose of Cookie

_ga

First Party

associated with Google Universal Analytics, is used to distinguishes unique users by assigning a randomly generated number as a client identifier

_gat

First Party

associated with Google Universal Analytics, according to documentation it is used to throttle the request rate

 

Targeting or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember that you have visited a website and this information is shared with other websites who will offer you relevant products. This type of advertising is designed to provide you with a selection of products based on what you're viewing on www.jets.com.au/ www.jetsswimwear.com , which are presented to you by our agency when you visit other selected websites.

Cookie Name

First or Third Party

Purpose of Cookie

_drt_

Third Party

Associated with Google Double Click Ad Services, serves adverts on third party sites

id

Third Party

Associated with Google Double Click Ad Service, to keep a log of which ads show to which browsers

datr

Third Party

Associated with Facebook, identifies the browser connecting to Facebook.

x-src

Third Party

Associated with Facebook, session cookie

fr

Third Party

Associated with Facebook, contains browser and user unique ID combination, used for targeted advertising.

lu

Third Party

Associated with Facebook, used to manage the login process, remembers user on return visit if they choose to stay logged in.

locale

Third Party

Associated with Facebook, remembers display locale when user logs out, for returning language and location preferences

 

UK SHIPPING

 

UK SHIPPING POLICIES

For shipping to UK, JETS uses registered DHL Parcel International service, whereby JETS can track any purchases easily and in a timely manner. Orders placed on a weekend day (Sydney, Australia time), will be processed within 24 hours of the next business day.

As JETS delivers by a registered courier service, a signature is required upon delivery. Therefore, JETS recommends you provide an address where you will be located during office hours.  If you provide a work address, please include full details including the business and receivers' name.  If nobody is available to sign for your delivery, DHL will leave a card with the details on how to pick up your order or re-arrange delivery. 

You can rearrange your delivery online at www.dhl.co.uk

If DHL is unable to complete delivery your order will be returned to JETS and a refund will be processed minus the shipping costs.  Unfortunately, we are not able to ship to Post Office Boxes for our UK customers.

 

UK DHL SHIPPING CHARGES

FREE SHIPPING PROMOTION

For a limited time, JETS are offering free shipping for all UK Orders, to receive this offer you are required to select the Free Shipping option at the checkout.

STANDARD SHIPPING

All orders will be charged a flat rate of £8.00 for deliveries within United Kingdom. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by you.

The handling of any custom and duties occur in the shipping process is the responsibility of JETS.

 

UK SHIPPING TIME

For UK DHL Delivery's expect delivery within two to five business from dispatch date for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Please note: All products purchased on www.jets.com.au/ www.jetsswimwear.com are dispatched from a distribution centre, located in Sydney, Australia.

 

UK FREE SHIPPING PROMOTION

Fom time to time, JETS runs free shipping promotions.  To be notified by email, simply sign up to JETS emails. Please note that free shipping promotions will be offered to you at the Checkout page if available. You must select the Free Shipping offer at the checkout stage to receive free shipping.

 

OWNERSHIP AND RISK

Ownership of and risk of damage of Products will pass to you upon delivery to you at your specified delivery address.

 

ENQUIRIES

Our Customer Service Team is available to assist you.

Please make contact JETS for enquiries at:

Jets Swimwear
Customer Service Team
 8 - 18 Bowden Street,
Alexandria, NSW,
Australia, 2015,
Phone: +44 2 081449698 (Monday to Friday 8.30am to 5pm Sydney, Australia time) or;

 

JETS GIFT CARDS

Purchase a JETS Gift Card for yourself or a friend and redeem at your own convenience fromwww.jets.com.au / www.jetsswimwear.com   

Great for gifts, birthdays and special occasions.

Expiry Date: JETS Gift Cards have a 12-month expiry from date of purchase, so there is plenty of time for your gift recipient to choose the right garment.  Once expired any unclaimed value cannot be used or redeemed.

Gift Cards Values: JETS Gift Vouchers will be available for purchase against set values as displayed at time of purchase. JETS Gift Cards may only be purchased from www.jets.com.au / www.jetsswimwear.com

Redemption: JETS Gift Cards can be redeemed from www.jets.com.au / www.jetsswimwear.com (only) by entering the 'Gift Card Code' into the payment section of the JETS Online Shop Checkout.  The Gift Card Code is included on your gift voucher.  The Card can be redeemed up to the Card value balance.  Should you redeem an amount less than the Card value the remaining balance will be available to use until Card expiry.  If you are seeking to purchase an item for an amount greater than that held in value on the card (at the time of purchase) you will be required to supplement the purchase with funds from an alternative method i.e. credit card.

Gift Card Supply: For Email Gift Cards to successfully purchase your Gift Card online you will need to nominate an active email address.  For Physical Gift Cards the Gift Card will be sent to the Delivery Address you enter during checkout.

JETS Gift Cards may not be refunded or redeemed for cash. You are responsible for the safe keeping and redemption of your Card and should be aware that lost, stolen or damaged vouchers may be reported to us and however be aware that replacement is at the discretion only.  Items that are purchased using Gift Cards (part or whole) may be returned on an exchange or credit basis only.

You agree to be bound by the JETS Gift Cards Terms when purchasing, activating and or making redemption transactions.

If you have any questions relating to JETS Cards redemption, please contact our Customer Service Team. 

 

JETS INSTA GALLERY UK

JETS invites you to share your photos by uploading them on-line atwww.jets.com.au / www.jetsswimwear.com,   

How to submit photographs to our gallery 

If you would like to submit photographs for possible inclusion in our gallery, hash-tag your photos (e.g. of you in your JETS garment), using #jetswimwear, #jetsman or #jetsactive, your images will be considered for inclusion in the gallery;

OR  

upload your photos directly on our Insta Gallery page: https://www.jets.com.au/shop/insta-gallery.

Copyright and use of photos 

1.            We acknowledge that you retain ownership of copyright in any photo you have taken, but you consent to JETS (or a related company of JETS) and Get Candid (our third party photo sharing software provider) using and reproducing your photo and likeness (and any names provided) in our gallery. 

2.            Your photo may then be stored in our gallery database for as long as we choose to store it. We may, but are not obliged to display/ use/ reproduce or maintain your photo on our websites or in other materials (electronic or hard copy) from time to time and for such duration as we choose.  You agree that your photo may be seen by a wide range of people. 

3.            If we display or otherwise use your photo we may do so in whole or in part and are not required to identify you, remunerate you or consult you in relation to such use. 

4.            We will not use your photo in any defamatory, degrading or offensive way. 

Rules about photos 

5.            By tagging a photo in the way described above you agree and acknowledge that: 

(a)          you are/ will be the individual pictured in your photograph or you have the consent of all others individuals depicted; 

(b)          you are aged 18 years or over or have parental consent to provide photos in the way described in these terms; 

(c)          your photos must not contain or depict anything vulgar, profane, pornographic, racist, sexist, discriminatory, obscene, defamatory, degrading, unsavoury, illegal, harassing? or offensive or that breaches or violates any person’s privacy, intellectual property or other rights; and 

(d)          you will indemnify us in respect of any loss or damage that we suffer as a result of any breach by you of these terms and conditions.  

Removing photos 

6.            If you wish to remove one of your photos from our Insta gallery, you may request us to do so by emailing your request for removal at [email protected] with a link to the page the image is featured on, also accompanied with a screen grab of the image.

 

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise:  please contact our Customer Service Team on +44 2 081449698 between 8.30am and 5pm Monday to Friday (Sydney, Australia time), or email at [email protected], if you have any complaints or comments.

If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here. 

 

 CURRENT PROMOTIONS

 

UK FREE RETURNS PROMOTION

For a Selected period, JETS are offering our UK customers Free Returns.

If you are not happy with your product/s, you have 30 days from the date you place your order to exchange or return. We will collect from your home, work or an alternative address for free.

To take advantage of our Free Returns promotion please return your Products to us by using the following method:

Email: [email protected].au or call +44 2 081449698 to obtain a Return Authorization (RA) number.

Once your return or exchange has been approved, you will receive:

  1. A Return Authorization Number from JETS
    1. A DHL waybill and commercial invoice from an DHL email, which you will be required to be printed and attached to your return parcel
    2. Call your local DHL office to arrange collection or visit www.dhl.co.uk
  2. Fill out the returns sheet, sent with your original order or click here to download a copy and send with the returned item/ securely wrapped to:

Jets Swimwear
Customer Service Team
8 - 18 Bowden Street
Alexandria NSW 2015
Australia
phone: +44 2 081449698