Shipping & Returns

  1. SHIPPING
  2. RETURNS & EXCHANGE

SHIPPING

Please note we only ship within Australia, New Zealand, Hong Kong and Singapore. For more information please contact [email protected]

AUSTRALIA SHIPPING POLICIES
Within Australia, AFG Retail uses registered Australia Post express eParcel service, whereby AFG Retail can track any purchases easily and in a timely manner. Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As AFG Retail delivers by a registered postal service, a signature is required upon delivery. Therefore AFG Retail recommends You provide an address where You will be located during office hours. If You provide a work address, please include full details including the business and receivers' name. If nobody is available to sign for Your delivery, a card will be left and the parcel will be taken to a local post office.

EXPRESS SHIPPING CHARGES
AFG Retail offers free 'express' shipping Australia-wide for all orders over $200. All orders of less than $200 will be charged $10 Australia-wide. All charges quoted to You are inclusive of Australian goods and services tax. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

SHIPPING TIME

For Express Shipping expect delivery within two business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow two additional days for locations outside of metropolitan areas.

Any delivery date or time specified by AFG Retail is a best estimate only and AFG Retail will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

IINTERNATIONAL SHIPPING POLICIES

For shipping to New Zealand, Hong Kong and Singapore, AFG Retail uses registered Fed Ex International Priority service, whereby AFG Retail can track any purchases easily and in a timely manner. Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As AFG Retail delivers by a registered courier service, a signature is required upon delivery. Therefore AFG Retail recommends You provide an address where You will be located during office hours. If You provide a work address, please include full details including the business and receivers' name. If nobody is available to sign for Your delivery, Fed Ex will attempt re-delivery the following day. If Fed Ex is unable to complete delivery Your order will be returned to AFG Retail and a refund will be processed minus the shipping costs. Unfortunately we are not able to ship to Post Office Boxes for our International customers - New Zealand, Hong Kong and Singapore.

For our international customers, all prices on www.jets.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices exclude Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes or other fees which may be imposed and this is Your responsibility. Please check with Your local customs office for further information.

INTENATIONAL FED EX SHIPPING CHARGES

All orders will be charged a flat rate of $20 for deliveries to New Zealand, Hong Kong and Singapore. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

INTERNATIONAL SHIPPING TIME

For International Fed Ex Delivery's expect delivery within two to five business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by AFG Retail is a best estimate only and AFG Retail will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

OWNERSHIP AND RISK
Ownership of and risk of damage of goods will pass to You upon delivery to You at your specified delivery address.

ENQUIRES
Our Customer Service Team is available to assist you. Please make contact with AFG Retail for enquiries relating to our Product at 8 - 18 Bowden Street Alexandria 2015, +61 2 9698 6668 or [email protected]

RETURNS AND EXCHANGE

RETURNS AND EXCHANGE
The Return and Exchange terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges.

AFG Retail's returns and exchange department operates Monday-Friday from Sydney, Australia.

  1. Email: [email protected].au or call +61 2 9698 6668 to obtain a Return Authorization (RA) number.
  2. Once your return or exchange has been approved, you will receive your RA number.
  3. Fill out the returns sheet, sent with your original order or click here to download a copy and send with the returned item/s to:

Jets Swimwear
Customer Service
8 - 18 Bowden Street
Alexandria NSW 2015
Australia
phone: +61 2 9698 6668

Once Your Products are received by AFG Retail, AFG Retail will send you an acknowledgement of receipt of Your returned Products and will inspect them.

Please note that NO returns or exchanges can be made in person.

Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.

AFG Retail can not accept COD deliveries.

FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR
AFG Retail and its supplier Jets Swimwear take great pride in their reputation for quality and we provide the legally required warranty against defects and faults as follows:

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This is in addition to any other rights or remedies You have at law in relation to the Product purchased from AFG Retail.

In order to make a claim under the preceding paragraph You must return the Product within 60 days of date of purchase:

  • in accordance with the protocol in the section above titled RETURNS AND EXCHANGE : and
  • accompanied by a valid proof of purchase including original invoice

The Product will be inspected upon return and a decision will be made as to whether the fault is the result of Your failure to take appropriate care of the garment (refer to care instructions and information on the Product and this Site) in which event AFG Retail will advise You by email and can choose if it repairs the Product first or simply returns the Product to You.

If any Product is faulty, AFG Retail will gladly reimburse the return postage up to a total value of $10.00 (if original shipping was standard) or $15.00 (if original shipping was express), which may only be applied against the original card of purchase.

GENERAL RETURNS AND EXCHANGE POLICY
If You change your mind, or make a wrong decision, AFG Retail will happily assist You with an exchange or refund, provided the Products:

  • are in saleable condition
  • are in their original packaging with all tags, labels & hygienic protector still intact
  • have not been worn, damaged or washed
  • are accompanied by a valid proof of purchase including original invoice
  • are returned up until 14 days from the date of purchase

Product will be exchanged for other items You choose or refunded to the original card of purchase.
Refunds are NOT available on sale, promotional or outlet items except where the Product is faulty.

Return shipping to AFG Retail must be via a prepaid & traceable method to ensure safe and documented delivery. AFG Retail takes no responsibility for missing incoming deliveries. The Products are Your responsibility until they reach AFG Retail. Please ensure You package your return to prevent any damage to the items or boxes. AFG Retail is not responsible for any items that are returned to it in error.

The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange. All subsequent exchanges will be charged postage at AFG Retail's normal rates.