Shipping & Returns

SHIPPING

  1. AUSTRALIA SHIPPING
  2. NEW ZEALAND SHIPPING
  3. INTERNATIONAL SHIPPING
  4. UK SHIPPING
  5. RETURNS & EXCHANGE EXCLUDING UK
  6. UK RETURNS
  7. HOLIDAY DELIVERY NOTICE

 

COUNTRIES WE SHIP TO

Please note we only ship within Australia, New Zealand, Hong Kong, Singapore, South Korea, Japan, Fiji, Thailand, Vietnam and China.  For more information, please contact [email protected]

Please refer to UK SHIPPING for our UK customers.

 

ENQUIRIES

Our Customer Service Team is available to assist you. Please make contact with JETS Retail for enquiries relating to our Product at 8 - 18 Bowden Street Alexandria 2015, +61 2 9698 6668 or [email protected]

 

OWNERSHIP AND RISK

Ownership of and risk of damage of goods will pass to You upon delivery to You at your specified delivery address.

 

HOLIDAY DELIVERY NOTICE

To ensure delivery before the holiday season begins, we recommend placing your order before the 12th of December.

  • All orders placed before and on the 12th of December will be dispatched and deliver as per the below shipping policies. 
  • All orders placed after the 12th of December will experience delays. 

Please contact our customer service team for any questions concerning your order.

 

AUSTRALIA SHIPPING POLICIES

Within Australia, JETS uses registered Australia Post express eParcel service, whereby JETS can track any purchases easily and in a timely manner.  Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As JETS delivers by a registered postal service, a signature is required upon delivery. Therefore, JETS recommends You provide an address where You will be located during office hours.  If You provide a work address, please include full details including the business and receivers' name.  If nobody is available to sign for Your delivery, a card will be left and the parcel will be taken to a local post office.

 

AUSTRALIA EXPRESS SHIPPING CHARGES

JETS offers free 'express' shipping Australia-wide for all orders over $200.  All orders of less than $200 will be charged $10 Australia-wide.  All charges quoted to You are inclusive of Australian goods and services tax.  You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

 

AUSTRALIA SHIPPING TIME

For Express Shipping expect delivery within two business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow two additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

NEW ZEALAND SHIPPING POLICIES

For shipping to New Zealand, JETS uses registered DHL, whereby JETS can track any purchases easily and in a timely manner.  Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As JETS delivers by a registered courier service, a signature is required upon delivery. Therefore, JETS recommends You provide an address where You will be located during office hours.  If You provide a work address, please include full details including the business and receivers' name.  If nobody is available to sign for Your delivery, a card will be left and the parcel will be taken to a local post office.

For our New Zealand customers, all prices on www.jets.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.  Prices exclude Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes or other fees which may be imposed and this is Your responsibility.  Please check with Your local customs office for further information.

 

NEW ZEALAND SHIPPING CHARGES

JETS offer courier shipping New Zealand-wide, all orders shipped to New Zealand will be charged the flat rate of $15 AUD.

 

NEW ZEALAND SHIPPING TIME

For DHL courier service , expect delivery within two to five business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

INTERNATIONAL SHIPPING POLICIES

For shipping to Hong Kong, Singapore, South Korea, Japan, Fiji, Thailand, Vietnam and China, JETS uses registered  DHL courier service, whereby JETS can track any purchases easily and in a timely manner.  Orders placed on a weekend day, will be processed within 24 hours of the next business day.

As JETS delivers by a registered courier service, a signature is required upon delivery. Therefore, JETS recommends You provide an address where You will be located during office hours.  If You provide a work address, please include full details including the business and receivers' name.  If nobody is available to sign for Your delivery, DHL will attempt re-delivery the following day.  If DHL is unable to complete delivery Your order will be returned to JETS and a refund will be processed minus the shipping costs.  Unfortunately, we are not able to ship to Post Office Boxes for our International customers.

For our international customers, all prices on www.jets.com.au are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.  Prices exclude Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes or other fees which may be imposed and this is Your responsibility.  Please check with Your local customs office for further information.

 

INTERNATIONAL SHIPPING CHARGES

All orders will be charged a flat rate of $25 for deliveries to Hong Kong, Singapore, South Korea, Japan, Fiji, Thailand, Vietnam and China.  You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

 

INTERNATIONAL SHIPPING TIME

For International DHL Delivery's expect delivery within two to five business days, provided that orders are placed by 11:00 A.M. Monday - Friday, for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

UK SHIPPING POLICIES

For shipping to UK, JETS uses registered DHL Parcel International service, whereby JETS can track any purchases easily and in a timely manner. Orders placed on a weekend day (Sydney, Australia time), will be processed within 24 hours of the next business day.

As JETS delivers by a registered courier service, a signature is required upon delivery. Therefore, JETS recommends you provide an address where you will be located during office hours.  If you provide a work address, please include full details including the business and receivers' name.  If nobody is available to sign for your delivery, DHL will leave a card with the details on how to pick up your order or re-arrange delivery. 

You can rearrange your delivery online at www.dhl.co.uk

If DHL is unable to complete delivery your order will be returned to JETS and a refund will be processed minus the shipping costs.  Unfortunately, we are not able to ship to Post Office Boxes for our UK customers.

 

UK DHL SHIPPING CHARGES

FREE SHIPPING PROMOTION

For a limited time, JETS are offering free shipping for all UK Orders, to receive this offer you are required to select the Free Shipping option at the checkout.

STANDARD SHIPPING

All orders will be charged a flat rate of £8.00 for deliveries within United Kingdom. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by you.

The handling of any custom and duties occur in the shipping process is the responsibility of JETS.

 

UK SHIPPING TIME

For UK DHL Delivery's expect delivery within two to five business from dispatch date for in-stock items only.

Allow additional days for locations outside of metropolitan areas.

Any delivery date or time specified by JETS is a best estimate only and JETS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Please note: All products purchased on www.jets.com.au/ www.jetsswimwear.com are dispatched from a distribution centre, located in Sydney, Australia.

RETURNS AND EXCHANGE 


The Return and Exchange terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges.

AFG Retail's returns and exchange department operates Monday-Friday from Sydney, Australia.

  1. Email: [email protected].au or call +61 2 9698 6668 to obtain a Return Authorization (RA) number.
  2. Once your return or exchange has been approved, you will receive your RA number.
  3. Fill out the returns sheet, sent with your original order or click here to download a copy and send with the returned item/s to:

Jets Swimwear
Customer Service
8 - 18 Bowden Street
Alexandria NSW 2015
Australia
phone: +61 2 9698 6668

Once Your Products are received by AFG Retail, AFG Retail will send you an acknowledgement of receipt of Your returned Products and will inspect them.

Please note that NO returns or exchanges can be made in person.

Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.

AFG Retail can not accept COD deliveries.

 

FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR

 

JETS takes great pride in their reputation for quality and we provide the legally required warranty against defects and faults as follows:

Our goods come with guarantees that cannot be excluded under the ACL.  You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  This is in addition to any other rights or remedies You have at law in relation to the Product purchased from JETS.

In order to make a claim under the preceding paragraph You must return the Product:

§ in accordance with the protocol in the section above titled RETURNS AND EXCHANGE : and

§ accompanied by a valid proof of purchase including original invoice

The Product will be inspected upon return and a decision will be made as to whether the fault is the result of Your failure to take appropriate care of the garment (refer to care instructions and information on the Product and this Site) in which event JETS will advise You by email and can choose if it repairs the Product first or simply returns the Product to You.

If any Product is faulty, JETS will gladly reimburse the return postage up to a total value of $10.00 (if original shipping was standard) or $15.00 (if original shipping was express), which may only be applied against the original card of purchase.

 

GENERAL RETURNS AND EXCHANGE POLICY

 

If You change your mind, or make a wrong decision, JETS will happily assist You with an exchange or refund, provided the Products:

  •  are in saleable condition
  •  are in their original packaging with all tags, labels & hygienic protector still intact
  •  have not been worn, damaged or washed
  •  are accompanied by a valid proof of purchase including original invoice and are returned up until 30 days from the date of purchase

 

Product will be exchanged for other items You choose or refunded to the original card of purchase.

Return shipping to JETS must be via a prepaid & traceable method to ensure safe and documented delivery.  JETS takes no responsibility for missing incoming deliveries.  The Products are Your responsibility until they reach JETS.  Please ensure You package your return to prevent any damage to the items or boxes.  JETS is not responsible for any items that are returned to it in error.

The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange.  All subsequent exchanges will be charged postage at JETS’ normal rates.

 

UK RETURNS AND EXCHANGE

The Return and Exchange terms on this Site are only applicable to Products purchased on the Site.  Please contact your retailer for all other returns and exchanges.

If you change your mind, or make a wrong decision, JETS will happily assist you with an exchange or refund, provided (unless faulty):

  1. The Products have not been worn, damaged or washed and have all labels and hygienic stickers intact; 
  2. The Products are returned within 30 days from the date of receipt of the Products; and
  3. You follow the Returns and Exchange Process set out below.

 

Returns and Exchange Process

  1. Email: [email protected].au anytime or call ++44 2 081449698 Monday  to Friday 8.30am to 5pm Sydney, Australia time to request a Return Authorization (RA) number.  Once your return or exchange has been approved, you will receive a Return Authorization Number.
  2. Complete the returns slip (which has been sent to you with your original order with instructions on returning Products) or click here to download a copy and send it with the returned Products.
  3. Send the returned Products together with the completed returns slip [Note:  If you are entitled to cancel your order under Cancelling Your Order (Part 7) then you are not required to complete or return the returns slip] securely wrapped to:

 

Jets Swimwear
Customer Service Team

(Monday-Friday 8.30am to 5.00pm; Sydney, Australia time)                                               

8 - 18 Bowden Street
Alexandria, NSW 2015
Australia
phone: +44 2 081449698

 

  1. Return the Products via a prepaid & traceable method to ensure safe and documented delivery
  2. You are responsible for any costs of returning your returned items to JETS’ warehouse located in Sydney, Australia.  JETS takes no responsibility for missing incoming deliveries. The Products are your responsibility until they reach JETS. Please ensure you package your return to prevent any damage to the Products.
  3. Once the returned Products are received by JETS, JETS will inspect them.  Once accepted by our Customer Service Team, you will receive an email to confirm completion of refund or exchange.

 

The original shipping charges are not refundable.  However, if you are exchanging for an alternative item, you will not be charged postage for the first exchange.  All subsequent exchanges will be charged postage at JETS’ normal rates.

Please contact our Customer Service Team if you have any special requirements regarding the return or exchange of Products.

The Returns and Exchange terms do not affect your statutory rights under Consumer Rights Act 2015 (UK) or the Consumer Contracts Regulations 2013 (UK).

 

CANCELLING YOUR UK ORDER

UK customers are entitled to cancellation rights under the Consumer Contracts Regulations 2013 (UK).

This legislation offers you the following cancellation rights when you buy online or by phone. Your right to cancel your entire order starts from the moment you place your order and ends 14 days from the day you receive the order.

To exercise the right to cancel, you must:

  1. inform us (by email: [email protected] anytime, or call +44 2 081449698 Monday-Friday 8.30am to 5.00pm; Sydney, Australia time) of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address;
  2. Return the Products to us by following steps 3 to 6 under Returns and Exchange Process.  You are not required to take steps 1 ( request a Returns Authorisation number) and 2 (complete and return the returns slip) if you are exercising your cancellation right.

 

If you have exercised your right to cancel, you should return the Products to us within 14 days of cancelation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to the Products to which your rights apply.  This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.  We will make the reimbursement no later than 14 days after the day we receive back from you the returned Products.

The delivery cost of returning the item to us is your responsibility.  All customs and import duties will be your responsibility.

Please note:  If you do not wish to cancel your entire order and just want to return some of the Products in your order, you can return them in accordance with our Returns and Exchange Process.

 

UK FREE RETURNS PROMOTION

For a Selected period, JETS are offering our UK customers Free Returns.

If you are not happy with your product/s, you have 30 days from the date you place your order to exchange or return. We will collect from your home, work or an alternative address for free.

To take advantage of our Free Returns promotion please return your Products to us by using the following method:

Email: [email protected].au or call +44 2 081449698 to obtain a Return Authorization (RA) number.

Once your return or exchange has been approved, you will receive:

  1. A Return Authorization Number from JETS
    1. A DHL waybill and commercial invoice from an DHL email, which you will be required to be printed and attached to your return parcel
    2. Call your local DHL office to arrange collection or visit www.dhl.co.uk and booked a collection online.
  2. Fill out the returns sheet, sent with your original order or click here to download a copy and send with the returned item/ securely wrapped to:

Jets Swimwear
Customer Service Team
8 - 18 Bowden Street
Alexandria NSW 2015
Australia
phone: +44 2 081449698